FAQ'S

KOROWAI/KAKAHU

1.  How long will it take to make my korowai?

My current turnaround time is 2-4 weeks, however, sometimes you may recive it earlier than the two weeks dependant on how many orders I have.  

2. What if I have an urgent order?

Please don't be afraid to ask, as we may be able to squeeze your urgent order in.

 3.  What feathers do you use?

I use quality hen, rooster and chinchilla feathers

4.  Where are these made?

They are made in Wainuiomata, Wellington, New Zealand

5.  Do you have any in stock?

Unfortunately I have very limited korowai in stock as I always have so many orders.

6.  How long is shipping.

National - I send by tracked courier in NZ and your parcel should be with you within 1-2 days.   

International - I send via International Courier which is tracked and delivery target is 2-6 working days.

 

CARVINGS

1. Are the carvings on your website strictly handmade?

All are made in New Zealand. Some of the stock wood pieces are made using a combination of machine and hand finishing. Wood pieces by featured artists such as Thomas Hansen and Andy Little are made exclusively with hand chisels only. 

All bone, jade and shell pieces are totally hand carved by individual local artists

2. What bone are the bone carvings made from?

The pieces on our site are all carved from cow bone or deer antler which are now the only readily available sources of bone suitable for carving. 
Cow bone  is very fine grained, very dense and also thick enough to make the larger pieces. It is the high density and fine grain of the bone that gives it the ability to hold such a high gloss polish and fine engraving details.

Deer antler is a softer more porous material very similar to whale bone which allows us to make large carvings that do not weigh too much.  It generally has a matt finish and lots of colour variations making each piece unique.

We do not use whale bone. Whale bone is covered under the CITES agreement relating to the trade in endangered species. As such every piece of bone and every carving must have its own cites permit issued by the department of conservation to be able to take it out of the country or into another country such as Australia.

In some countries you also need to have a special import permit as well as the CITES permit. A CITES permit will cost anything from $80 up and will require proof of the source and a full history of the bone used from its original source to the current finished carving. Failure to have a cites permit will mean that it is very likely the piece will be confiscated and destroyed by customs and that you may be fined.

3. Does the koauau work or is it ornamental only?

The small wooden koauau is ornamental. That one just rests on the stand so it is not attached. It is a "touch piece" meant to be taken off the stand and touched